AuctionBytes Blog
Covering auctions, collectibles and marketplace selling.

AuctionBytes Blog The AuctionBytes Blog has been giving a voice to online merchants since its launch in 2005. Named one of the world's top 30 blogs in 2008 by "Blogging Heroes." Weigh in with your thoughts on the joys and pitfalls of selling online.
Fri May 10 2024 22:33:19

Amazon Invites Strategic Sellers to Exclusive Summit

By: Ina Steiner

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Amazon invited certain "strategic" sellers to an event being held in conjunction with its 5th annual Accelerate seller conference that's taking place this year on September 17-19 in Seattle. Service provider ASGTG, which also hosts events for Amazon sellers, obtained a copy of the invitation and published the following excerpt on Twitter:

"I wanted to personally reach out and invite you to join us at the Executive Seller Summit, which we're hosting in Seattle this year from September 17 to 19!

"The Executive Seller Summit is an invite-only program that's designed for a special cohort ... Read More

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Tue May 7 2024 22:43:47

eBay, Etsy, and Amazon Customer Service Pet Peeves

By: Ina Steiner

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A reader recently shared one of his pet peeves about eBay's customer service, and it had us wondering how the services of the major marketplaces compare.

"If you are lucky enough to get through to eBay's Customer Service line, why are they required to come back to the line EVERY 2 MINUTES to ask you to continue to hold," the seller wrote. "Isn't it more ANNOYING than REASSURING? Not to mention the actual time involved to do every two minutes?"

But his email conveyed a more concerning message - the difficulty in accessing eBay customer service in the first place. Conventional ... Read More

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Sun May 5 2024 20:25:35

Beware of Amazon Buyer Extortion via Social Media

By: Ina Steiner

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An Amazon seller shared a cautionary tale about a buyer who used social media to extort them, and it demonstrates a potential downside of using outside channels to promote marketplace accounts.

The seller explained that someone who purchased one of their items on Amazon sent them a threat via Instagram stating that if the seller didn't refund them twice the cost of the product they had purchased, they would leave a bad review on Amazon.

The buyer didn't communicate with the seller through Amazon's buyer/seller messaging because they knew Amazon would be able to see their threats, the seller explained.

When the seller ... Read More

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Wed May 1 2024 22:26:49

Did Amazon Go Too Far with Its New Low Inventory Fee?

By: Ina Steiner


Update 5/2/2024: Amazon announced changes it is making to the new fee, see today's EcommerceBytes Newsflash article.

In December, Amazon announced a new "low inventory fee" coming to FBA sellers this year. As we reported at the time, sellers already faced fees for sending in too much inventory to Amazon fulfillment centers, and with the new change, it means this year they face fees if their inventory levels drop too low.

The new fee generated a lot of controversy, but we recently heard from a seller who explains a situation that makes the fees ... Read More

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Sun Apr 28 2024 16:29:55

Feds Say Millions of Parcels from China Sported Fake Postage

By: Ina Steiner


A California woman pleaded guilty on Friday to defrauding the US Postal Service of $150 million by allegedly using fake postage to ship tens of millions of parcels to customers that came to the US from China-based logistics businesses. That's bound to make sellers fume given the high cost of postage for domestic shippers. Sellers who have access to below-market shipping costs can lower their prices, giving them an advantage over other sellers (whether or not they're aware of any fraudulent activity on the part of their vendors).

The US Department of Justice said the defendant, who has been ... Read More

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