Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Fri Feb 2 2024 20:55:07

eBay Tries to Make Feedback Akin to Amazon Reviews

By: Ina Steiner

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eBay added a new "Verified Purchase" designation on feedback, its latest effort to copy features found on Amazon reviews. But the unannounced change had sellers bewildered when they noticed it as early as January 30, 2024, when a user started a thread on the eBay discussion boards titled "Feedback - Verified purchase" asking if it was a new feature and what purpose it served.

A user also asked about the feature on a popular forum for trading cards hosted by Blowout Cards on Friday. "When did eBay add the words "Verified Purchase," someone asked in the title of a post that went on to say: "Just noticed that the words "Verified Purchase" now appear in feedback lines.....has it always been there and I just didn't notice it or is it something new? Maybe it's their way of starting to fight shill bidding?"

Someone replied saying they believed it was a new feature and said, "I figured it's trying to mimic Amazon, and have reviews for verified purchases like everything else."

They also asked what would be an "unverified" purchase on eBay, since all feedback is tied to a transaction on eBay, unlike product reviews on Amazon, where a help page on "Amazon Verified Purchase Reviews" explains: "Reviews without this (Verified Purchase) label can also be helpful. For example, a customer buys an item from a different company, but wants to share their opinion on Amazon."

The person on the Blowout forums also pointed out that eBay had added an option for buyers to upload photos when leaving feedback, "which is also in line with places like Amazon," they wrote. 

Interestingly, eBay referred to feedback as "reviews" in a December 18th post discussing the addition of photos to feedback, writing in part, "these updates will help to add trust to reviews, increase buyer confidence and drive conversion for your listings."

No matter how much eBay tweaks feedback, it's tied to specific transactions between a buyer and a seller, not to particular products. Nevertheless, do you think eBay has the right idea by trying to make its feedback more like reviews?

Comments (21) | Leave Comment | Permalink
Readers Comments

Perminate Link for eBay Tries to Make Feedback Akin to Amazon Reviews   eBay Tries to Make Feedback Akin to Amazon Reviews

by: AddyUp This user has validated their user name.

Sat Feb 3 06:55:47 2024

Does it still say "Verified purchase" where a "buyer" has left feedback after they have cancelled the purchase.

Perminate Link for eBay Tries to Make Feedback Akin to Amazon Reviews   eBay Tries to Make Feedback Akin to Amazon Reviews

by: GetAGrip This user has validated their user name.

Sat Feb 3 07:02:52 2024

Everyone knows feedback is a joke. Only the insecure who need an ego pat read it. The rest of us don't care.

Perminate Link for eBay Tries to Make Feedback Akin to Amazon Reviews   eBay Tries to Make Feedback Akin to Amazon Reviews

by: UB This user has validated their user name.

Sat Feb 3 09:11:40 2024

Ebay needs to learn feedback should be based on the service the seller provides with questions about product,  if shipped on time, returns etc. Not with how nice or not the product is, as that is a product review.

Perminate Link for eBay Tries to Make Feedback Akin to Amazon Reviews   eBay Tries to Make Feedback Akin to Amazon Reviews

by: Shanna This user has validated their user name.

Sat Feb 3 10:03:28 2024

Why is eBay working on a redundant feature? No one can leave feedback on something they did not buy? Why not work on the ghost listings, a stable platform, simplified listing template, or any of the 15,000 reported bugs and glitches?

Perminate Link for eBay Tries to Make Feedback Akin to Amazon Reviews   eBay Tries to Make Feedback Akin to Amazon Reviews

by: RL15 This user has validated their user name.

Sat Feb 3 13:42:24 2024

the walmart dope making more unnecessary unwanted unneeded changes

Perminate Link for eBay Tries to Make Feedback Akin to Amazon Reviews   eBay Tries to Make Feedback Akin to Amazon Reviews

by: AddyUp This user has validated their user name.

Sat Feb 3 15:06:37 2024

"Does it still say "Verified purchase" where a "buyer" has left feedback after they have cancelled the purchase."

Apparently it does. So what's the point?

Perminate Link for eBay Tries to Make Feedback Akin to Amazon Reviews   eBay Tries to Make Feedback Akin to Amazon Reviews

by: CT Bay This user has validated their user name.

Sat Feb 3 15:38:10 2024

Most items are one off. Product reviews don’t have much purpose on ebay. If they want to add product reviews then add product reviews. Don’t turn feedback into product reviews. The two are not similar. Photos of the product in feedback is nuts to me since its never been a place for product reviews.
 They tell buyers in one place feedback is for product reviews by allowing photos and then in the policy say feedback isn’t for product reviews.
  The level of stupid is astounding.
Any hope of glitches being corrected is lost since they just laid off 1/3 of the coders. Hopefully it will at least limit the stupid, or slow it down.
  I haven’t looked at any feedback page since they dredged up years old negatives, put them at the top, and now they never go away.
 Feedback is dead to me.  

Perminate Link for eBay Tries to Make Feedback Akin to Amazon Reviews   eBay Tries to Make Feedback Akin to Amazon Reviews

by: Snapped This user has validated their user name.

Sat Feb 3 18:49:09 2024

“ eBay Tries to Make Feedback..”

You can stop there.  Why does eBay need to “Make Feedback” anything?  They need to take their ham handed thumbs off the scales.  Better yet, eliminate it.  It’s been corrupted beyond utility.  

Perminate Link for eBay Tries to Make Feedback Akin to Amazon Reviews   eBay Tries to Make Feedback Akin to Amazon Reviews

by: pace306 This user has validated their user name.

Sat Feb 3 23:32:16 2024

Doing stupid things like this, WONT help you "be Amazon".

Making sales is how you "become like Amazon".

No one cares about "reviews". If you are looking for a Mego Batman - you know what you want, you know what condition YOU want it to be in and you know how much money you want to spend on it - what "review" is needed?

Same thing goes for a Hoover Wind Tunnel vacuum cleaner bag - does ANYONE need a "review" on it?

If eBay wishes to engender trust between sellers and buyers - THIS wont do it.

I refer to the famous book and its dummy author "Selling on eBay for Dummies" ... that about says it all.

Perminate Link for eBay Tries to Make Feedback Akin to Amazon Reviews   eBay Tries to Make Feedback Akin to Amazon Reviews

by: notfunanymore This user has validated their user name.

Sun Feb 4 11:47:11 2024

Imagine, they've  been chasing amazon since the late 90's. What a joke.. zero innovation, just copy copy copy...

Perminate Link for eBay Tries to Make Feedback Akin to Amazon Reviews   eBay Tries to Make Feedback Akin to Amazon Reviews

by: shut1968 This user has validated their user name.

Sun Feb 4 12:02:38 2024

Stupid

Perminate Link for eBay Tries to Make Feedback Akin to Amazon Reviews   eBay Tries to Make Feedback Akin to Amazon Reviews

by: ebayout This user has validated their user name.

Sun Feb 4 13:22:30 2024

There are sellers with hundreds of negatives. Why can't eBay just take out the trash?
Never mind...asked and answered.

Perminate Link for eBay Tries to Make Feedback Akin to Amazon Reviews   eBay Tries to Make Feedback Akin to Amazon Reviews

by: pace306 This user has validated their user name.

Sun Feb 4 16:47:56 2024

I think it’s time someone of importance REVIEWED eBay for what it is …..

Perminate Link for eBay Tries to Make Feedback Akin to Amazon Reviews   eBay Tries to Make Feedback Akin to Amazon Reviews

This user has validated their user name. by: ySirTinLee

Mon Feb 5 00:30:42 2024

You just can't fix stupid.

Perminate Link for eBay Tries to Make Feedback Akin to Amazon Reviews   eBay Tries to Make Feedback Akin to Amazon Reviews

by: Andy This user has validated their user name.

Mon Feb 5 01:02:04 2024

@AddyUp:
> Does it still say ''Verified purchase'' where a ''buyer'' has
> left feedback after they have cancelled the purchase?

It does. See the link below to an eBay Selling Community discussion group for an example (with screenshots) where that happened.

https://community.ebay.com/t5/Selling/Displaying-Feedback-Replies/
m-p/34268584#M2350410

Perminate Link for eBay Tries to Make Feedback Akin to Amazon Reviews   eBay Tries to Make Feedback Akin to Amazon Reviews

by: ccstreasure1 This user has validated their user name.

Mon Feb 5 11:04:30 2024

I don't know about verified purchases but did you guys hear the new rumor about peanut butter?  ah never mind I don't wanna spread it

Perminate Link for eBay Tries to Make Feedback Akin to Amazon Reviews   eBay Tries to Make Feedback Akin to Amazon Reviews

by: Mark4 This user has validated their user name.

Mon Feb 5 11:52:18 2024

Ebay and their feedback policy are stuck in the 90's! Nobody cares about feedback anymore, nobody leaves and nobody looks at it. Its a good thing because not that ebay allows pics the vile pics that are showing up on good sellers feedback really makes the marketplace look even more trashy.  

Perminate Link for eBay Tries to Make Feedback Akin to Amazon Reviews   eBay Tries to Make Feedback Akin to Amazon Reviews

by: That Guy This user has validated their user name.

Mon Feb 5 11:59:09 2024

Yeah, I just want some sales. Is that too much to ask? Apparently.  

Perminate Link for eBay Tries to Make Feedback Akin to Amazon Reviews   eBay Tries to Make Feedback Akin to Amazon Reviews

by: Opalie This user has validated their user name.

Mon Feb 5 16:03:17 2024

I have one ID that over approx 3 years has had 514 sales yet still only has FB of 81 or so.

For some reason, some IDs just don't get FB.

Perminate Link for eBay Tries to Make Feedback Akin to Amazon Reviews   eBay Tries to Make Feedback Akin to Amazon Reviews

by: conrad99 This user has validated their user name.

Sun Feb 11 10:38:10 2024

"There are sellers with hundreds of negatives. Why can't eBay just take out the trash?"

And there are buyers who leave dozens upon dozens of negatives.  All you can do is hope you catch them in time, and add them to your BBL.  

Speaking of, why doesn't eBay boot users who appear on a hundred different BBLs?  We have the technology..

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