New PayPal Buyer Protection Policy Will Impact Sellers

by: ajeweler

and the beatings from johnny ho begin......the sellers will have to pay again, its not bad enough he wrecked e bay now paypal? the beatings will start.
so let us see someone buys thru ebay, they can return for any reason at all. if this fails now they will have paypal back up for 6 months down the road, digital goods included, so the software sellers now will be having to refund money after a newer product is updated, hence creating yet more theft. only at your friendly freebay now at your friendly preypal led by the ho.
question is this ever going to stop?

by: Anonymous Annie

Oh good lord. Is anyone surprised? (I'm not.) This is a scammer's dream! An e-shoplifter's paradise.

Given enough time, PP will always come up with something new to exceed our worst expectations.

What's next? A 365 day refund guarantee? A lifetime refund guarantee? A double-your-money-back guarantee? (Stay tuned. Watch this space.)

It seems obvious to me that PP is having much difficulty in excelling on its own merits and value, so instead, it offers ''value'' at the EXPENSE and RISK of the sellers who accept PP as a payment source.

Ugh! Disgusting!

by: ajeweler

@Anonymous Annie
I think you said it all! these two market places are going to wreck ecommerce they both think they cannot be replaced and sellers have no other options, as most companies learn what goes up can also fall down.

by: pace306

There is absolutely ZERO details in that announcement - what am I missing (beyond the OBVIOUS theft from sellers issue)?

Use Paypal for a hotel stay but dont like the maid service - is that SNAD - is it covered?

Rent a car from Hertz but it gets worse gas milage then claimed is that SNAD?

Rent a Netflix or Redbox movie but your wife has seen it already - is THAT snad?

What DIGITAL service are they protecting? Can you imagine being Adobe and selling a $1500 Photoshop suite, paying with Paypal and then having the buyer want to RETURN (not possible) or claim "its too complicated so I dont want it anymore"? senario.

If this is a JD thing - like we all think it is .... boy are they in for TROUBLE!

by: iheartjacksparrow

In the words of The Joker: "And here... we... go!"

Another move to ruin small sellers. A buyer claims their game, song or whatever was SNAD, and the buyer gets to keep the download and get all their money back! What a plan! No one has to pay for anyting anymore! Man, I wish I didn't have a conscience because I'd been rolling in free stuff!

by: gizmo

I sell on ecrater , & have dropped PP as well as ebay. Want nothing to do with either crooked company. Ecrater has many payment methods. I dont need , or accept paypal. Im free , Im free alas.

by: Volvo351

Another policy change, another screw job for sellers.  No one's surprised.

by: aim04744

I just love the spin they always put on it. This stupid policy is actually good for you sellers! Yea right.  

by: Ric

PayPal has been fortunate with regard to companies who accept their payment system.

This announce is the harbinger of the disasters to come for PayPal.

Corporations will not stand for being told by a payment processor that the customer does not believe they received the service they paid for.

One by one c0ompanies who currently accept PayPal will receive one of these unrealistic buyer claims, and will choose to drop PayPal as a payment option after PayPal claws back payments in order to avoid being ripped off in the future.

Just like eBay, the horses will have left the barn before PayPal realizes their new policy will result in many companies dropping them as a payment option.

Memo to investors: Your starry eyed anticipation PayPal becoming a stand alone company just lost a lot of it's luster since companies will begin to migrate away from accepting PayPal in order to avoid being a victim of this latest scam.

by: Bill

Ric is absolutely correct. Any big corporation will drop PayPal in a heartbeat.  

by: Rexford

Annie and Ric could not have said it better.  To HE** with any of these companies who push the risk and expense on to sellers with these ludicrous policies.

by: ignatz

"PayPal said services include such things as hotel stays"

So if you stay at a hotel that neglected to "describe" the roaches and mold included with the room, can you claim SNAD and get a refund from PayPal?  This might be interesting!

by: pace306

"if you pay for a service or digital product using PayPal and it is significantly different from how it was described, or you pay for one of these items and it is not delivered"

Ok - I buy a download or pay for registering my program (ala Norton) via Paypal and either A) my internet goes down/transfer gets broken or garbled OR B) I download and pay for Norton and get a virus after "they didnt protect my PC as promised" ..

Are THOSE covered? Who's shrink wrap license take presidence and whos is "more enforceable"?

Id loose sleep at night using Paypal for these kinds of things. Any company using them for these kinds of things is foolish.

eBay is enough of a thief - this is just "baby brother" trying to muscle in on the theft routine.

If you can - stay away from either or BOTH of these companies - its loose/loose!

by: I Must be Crazy

Paypal wants to play with the big boys. That's fine but they will need to play fair. If there are policies that merchants deem unfair, then Paypal will not be an option for payment. Pure and simple, merchants have options and they will not be interested in doing business at a disadvantage. Unlike Ebay sellers, these merchants cannot be forced to accept Paypal. The multiyear exclusivity agreement with Ebay will be the only way they stay afloat.  

by: ConnecticutGal

Paypal:  the largest lending library in the world!

by: Tiffee Jasso

I think I will have pay Norton with something besides Paypal next year when I renew. Norton will be the first to drop a defective site.  

by: VintageLady

Oh, boy! I am not affected because Paypal lost my business with the ''1 million years money back guarantee'' a few months back. And I am sure a large percentage of people/Sellers offering Paypal made suitable alternate arrangements and bid farewell to Paypal then.
Another large chunk of the remaining users of Paypal will abandon the ship now.
Paypal will soon be a ghost town (hopefully!) with plenty of Buyers...

by: comet

As far as a hotel refund goes--I purchased a hotel reservation thru a site that instead of booking me into Springfield MASS I was booked into a hotel in Springfield MISSOURI---not even close!  I had used my PP debit card and when the sites Help line was ADAMANT that they were NOT going to refund me and give me the PROPER hotel destination (they suggested I change my plans and GO to MISSOURI from NY for the weekend--um---)  I called PP who quickly grasped the signifigence of the MASS/MISS mix up and CREDITED my account.

Now--I am NO Paypal fan but for this sort of thing--not "I had to wait 5 minutes at the check in desk and I want compensation"--I can see offering some sort of case by case review and possibly a refund.  But--not for every paltry "reason"  every time some one picks up the phone.  

I don't know too much about digital media but this is not Kosher===they are looking to once again take a leaf from the Whores playbook and SCREW SELLERS.