USPS Tracking Also Delayed as New York Mail Piles Up

by: toolguy

For those who cannot see the announcement boards


Seller Protections are in place for sellers impacted by Winter Storm Elliott
seller_news_team
Staff seller_news_team
Staff

‎12-21-2022 01:20 PM

Due to severe storms across several regions of the country, you may be concerned about shipping delays for items already shipped or difficulties getting sold items to your carrier. Our primary concern is the safety of our community, please follow local guidance on travel and safety precautions.

 If your business is impacted, eBay will automatically protect your seller performance, including:  

Your late shipment rate  
Your valid tracking upload rate  
“Item not received” cases due to late delivery as long as you uploaded tracking before the case was opened, and have a physical scan from the carrier  
Defects resulting from transactions you cancelled   

We will also remove any associated negative and neutral feedback and these cases will not impact your service metrics rating for Item not Received.

 We’re continuing to monitor the weather across the country, and will make necessary adjustments to delivery date estimates so that your buyers have accurate expectations.   

As always, thank you for selling on eBay. 

The eBay Shipping Team 

by: AddyUp

Good luck to any seller relying on extra eBay "protection". With the postal strike in the UK the extra eBay "protection" has been a dud.

What was needed and required was an extension to the length of time before a buyer could escalate an item not received case. They did not do this. So what happened was cases were escalated, sellers were forced to refund, and buyers had free items which are still turning up weeks later.

Many sellers got fed up giving their items away and shut down for now.

But never mind eBay will remove any negs / black marks for late deliveries on the items you've given away for free..  

by: Snapped

The last time San Jose had any ‘significant’ snow was on Feb 5. - 1976.  Most of eBay’s expert eCom staff had not even been born yet.  For some, their parents had not even been born yet.

Thank any of them have even the remotest clue about the kind of storm that dumps 4 feet of it and kills over 50 people - on Christmas weekend?  One poor woman lost her mother who ventured out (on foot) on Christmas Eve to the corner store - they found her frozen in a snowdrift the next morning.  

Think they can ‘sympathize’ with someone who opens a front door to a complete blockage of snow - so high they can’t even see daylight?  Roofs are collapsing because it’s weight.  

Think they have any idea how long it will take for folks to be even able to see their porch, much less any packages on it?  Or what will happen when it all starts to melt and overwhelms the drainage capacity?  

Do they even know that some of the worse impacted cities had to send emergency vehicle crews out in sub zero wind chills to dig out other stranded emergency vehicles trying to assist folks that got stuck and then got stuck themselves?  They’re moving abandoned cars with trak-wheeled forklifts.

eBay can’t accurately “make adjustments to delivery date estimates” for a published carrier service holiday. Even for the sunshine states.  And have no business even trying it since they’ve nothing to do with shipping anything anyway.

Partly cloudy with a chance of restoring some basic utilities and a clear path to the food mart.  Which may or may not be restocked for a few more days.  

Metrics aside, one might reasonably ‘expect’ it may take a few extra days longer than eBay has the capacity to understand from their palm tree lined patio barstools at Walker’s West, for everybody’s designer collectible tennis shoes to clear the clot in the Northeast.  Temporary suspension of ability to open an associated ‘case’ is indeed what is needed.

Don’t let your “expeditions” get too high for that to happen though.