Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Tue Feb 21 2023 21:28:48

How eBay Selling Prices Can Be Deceiving

By: Ina Steiner

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Ten years ago, eBay began a practice that, as we reported at the time, overstated the selling prices of certain items. The practice continues, and what makes it concerning is that many people are unaware of how it impacts historic prices when doing research.

A reader recently explained his surprise when he had a $90 buy-it-now listing for which he accepted a $55 best offer.

"The buyer paid and then I looked at my listing and it said the item sold for $90 buy-it-now," he explained. "I reached out to eBay customer service about this since I was curious why the public sale page showed $90 when the item was sold for $55, but I was told that it was to protect buyers and due to complaints."

He didn't understand reason and because of the customer service rep's accent, he said he did not fully understand their response.

For buyers and sellers who need accurate selling prices, eBay's pricing practice is a problem - especially if they aren't even aware that the selling price they're reviewing may be wrong.

In 2019, users described some workarounds in a post on the eBay discussion boards.

One seller there made an interesting point: "Best Offer is a negotiating tool, how do you negotiate your "lowest price" if the other party knows what deals you have previously given to others?"

Another seller wondered which price eBay was providing to services that license eBay data to offer subscribers of their services, such as Worthpoint.

It's a topic worth revisiting since there are people who are still unaware of eBay's practice. Let us know where you fall in the debate over whether to show the actual selling price of items where the seller accepted a best offer.

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Readers Comments

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by: Modlcitizn This user has validated their user name.

Fri Feb 24 13:10:12 2023

The big question is that we all know that eBay throttles visibility.. so how valid are auction results if the whole free market hasn't had a chance to buy?

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by: Marie This user has validated their user name.

Fri Feb 24 13:47:03 2023

Auctions are less than 20% of the listings active on Ebay.  Most sellers don't use auctions at all.  Auctions only work well in a few categories.  In most categories they don't work very well at all.  Buyers much prefer listing they can buy it right away from.

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by: Kendo This user has validated their user name.

Fri Feb 24 14:04:53 2023

Sellers would probably be shocked. I just wanted to let you know that WorthPoint only shows what the item was listed for, not the price the offer was sold for. I had a piece of art that sold for $700, and I was trying for 2500 on eBay. WorthPoint showed it sold for $2500, then my local auction had the exact piece show up, and people ran it up to $1200, thinking it was sold for 2500.  

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by: Snapped This user has validated their user name.

Fri Feb 24 16:01:47 2023

“ Auctions are less than 20% of the listings active on Ebay.  Most sellers don't use auctions at all. “

Auctions fell ‘out of favor’ because eBay pushed them aside in favor of promoting BIN back when they went “store to core”.  That was part of the JD’s great disruption, where they “let go of their successful past”.

And while that quoted declaration of stats might be ‘just a fact’ unarguable, it would be a mistake to consider it as a reversal of cause and effect, if (if) any might be so inclined.  

“Auctions only work well in a few categories.”  In most categories they don't work very well at all.”  

That has always been true.  Even back when auctions still ‘worked’ in most categories to bring highest market value, putting an ‘off the shelf’ mass produced item up for auction to compete against those better suited with a fixed price, typically would sell for less than a similar BIN, especially if THAT was below what might be achieved without eBay’s manipulations to disfavor auctions.

“Buyers much prefer listing they can buy it right away from.”  

That may be seen as ‘generally true’, for the same reason Domino’s Pizza made a fortune off their ‘30 mins or less’ campaign.  Enticed entitlement.

But if ‘immediate gratification’ were such an all encompassing preference, there wouldn’t be so many buyers taking the time to seek an even better - albeit delayed - deal by making an offer, even if such is not a desire of the seller to entertain.  What buyers prefer over speed, is as much of something for as much as nothing it must cost them.  Even in a B&M, they will whip out their cell to research an item right in front of them and think nothing of taking another drive to save a few bucks.

That’s still true of more traditional (and still well attended) auctions too.  Just not on eBay - anymore.

Between 2007 and 2013, I sold over 20K items for $2M ($100 ASP) in EVERY category - from pearl earrings to an Ultralight aircraft successfully at eBay - ALL via auction, achieving a 95% first listing sell through with a $0.99 start.  These were not ‘currently’ mass produced items of course, because as noted, too much BIN competition.  And as noted BIN worked best for some, but auctions worked better for others.  

It was only when eBay decided to foist, and then double down their get it yesterday business model upon their sellers that suddenly instead of receiving dozens of bids, one might only get one or two.  Meaning higher start prices (or risk giving it away), which amounted to the same as setting a ‘reserve’.  Which lowered sell through to about 10%, and effectively eradicated the ability to profit from auctions on their try to be like Amazon site.  See, they didn’t want to invest in patience either, because the street isn’t patient.

All that aside, the point is that today, ‘auction sales’ prices reflected on eBay are not inaccurately reported the way BO has been seen to.  They just no longer reflect a likely, or even reachable amount (via same method) for research purposes of ‘true’ market value.  Not only because fewer bids serve to reflect ‘current taste market values’, so those that do sell go for less, but because item visibility is so manipulated now.  You can’t bid on what you never know is on the (virtual) block.






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by: WaLK-aWAY This user has validated their user name.

Fri Feb 24 20:59:34 2023

@Marie

.....and A G A I N it flies right OVER your head.  laughable.  Then when someone has to explain it 6 times to you, you consider it being "Attacked".  Good Grief.

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by: Marie This user has validated their user name.

Sat Feb 25 03:05:31 2023

@Snapped

What I had said earlier is more accurate as to why auctions are not working for most sellers.  It is because most buyers what to shop, find what they need, buy it and move on to the next thing they need to take care of.  Auctions work very well in some categories, especially collectibles and fashions.

It isn't so much what Ebay has done but that the market [buyer's] changed.

Auctions can have a BIN on them.

I take no issue that you disagree with me.  I shared what I know and what I've experienced.  I respect that you see things differently.

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by: Marie This user has validated their user name.

Sat Feb 25 03:09:10 2023

@WaLK-aWAY

Explained What to me Six times???  Be specific please.

I've only got a couple of posts on this blog.  You are correct that something went over my head as I'm not at all aware of anyone "attacking me", nor did I say anything about it.  So if you can share with me where I said this, I'd appreciate that too.

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by: Snapped This user has validated their user name.

Sat Feb 25 08:27:06 2023

“ I take no issue that you disagree with me.”

Not with ‘you’.  With what was ‘said’.  Big difference.

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by: Marie This user has validated their user name.

Sat Feb 25 15:21:27 2023

OK, Thank you.

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by: Volvo351 This user has validated their user name.

Mon Feb 27 13:58:37 2023

I can personally attest to this. A seller offered me an item listed for $50 and extended an offer to me for $35. That was a good price and I needed it, so I grabbed it. Guess what "selling price" is currently shown for the item? If you said "Thirty-five bucks" put on your San Jose Shill cap.

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