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Law Firm Alleges Shipping Carrier Charged Buyers Misleading Fees

Ina Steiner
DHL
Law Firm Alleges Shipping Carrier Charged Buyers Misleading Fees

A law firm in Canada is going to court over allegations that shipping courier DHL misrepresented its fees to recipients.

CBC News reported on Thursday: “Court documents claim that DHL leads customers to believe that fees they must pay once a parcel arrives from out of the country are government import and tax fees — when a large portion of them are actually going to DHL as a “processing fee.””

“At issue in the proposed class action is how transparent the company is about the fees it charges customers,” CBC News wrote.

CBC contacted DHL for a response and said a company spokesperson said it does not comment “on active legal matters.”

Read more about the proposed class action lawsuit and more about the allegations regarding the alleged hidden fees on the CBC.ca website.

Thanks to the reader who forwarded us the link.

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Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.

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Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.

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2 thoughts on “Law Firm Alleges Shipping Carrier Charged Buyers Misleading Fees”

  1. OK, time to go after eBay’s sham of an international shipping services. there’s a lot of grumbling getting louder about that mess.

    Mr. Iannone . DHL;s tricks are something you should NOT have copied. Just wait till they investigate your MAFIOSO shipping centers. I can’t wait. makes me feel like singing “OH HAPPY DAYS”

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