https://www.ecommercebytes.com/tag/returns/ Ecommerce Industry News Tue, 30 Jan 2024 20:31:38 +0000 en-US hourly 1 https://wordpress.org/?v=6.5.3 https://www.ecommercebytes.com/wp-content/uploads/2017/06/EB_site_icon-150x150.gif https://www.ecommercebytes.com/tag/returns/ 32 32 https://www.ecommercebytes.com/2024/01/30/merchants-can-tell-walmart-to-just-keep-their-returns/ Tue, 30 Jan 2024 20:31:37 +0000 https://www.ecommercebytes.com/?p=230356 Walmart Marketplace added new functionality so online merchants can choose to have the retailer simply keep their returns rather than ship them back. The “Keep It” rule means that when customers initiate returns – including in Walmart Stores – the Read more]]> https://www.ecommercebytes.com/2024/01/09/usps-says-busy-season-is-not-over-thanks-to-holiday-returns/ Wed, 10 Jan 2024 02:37:00 +0000 https://www.ecommercebytes.com/?p=230259 The USPS called customer returns an important source of growth for its package business in a post on its website for employees, and it said they could support its efforts to grow its returns business through timely and accurate scanning, Read more]]> https://www.ecommercebytes.com/2023/12/18/new-usps-policy-on-return-addresses-may-help-us-sellers/ Mon, 18 Dec 2023 15:36:06 +0000 https://www.ecommercebytes.com/?p=230198 Imagine ordering an item from a seller in the US, but only having the option to return it to a foreign address. In many cases, that would make the item “unreturnable” due to the high cost of international shipping. But Read more]]> https://www.ecommercebytes.com/2023/12/17/amazon-hopes-fit-insights-tool-will-reduce-returns/ Sun, 17 Dec 2023 21:09:24 +0000 https://www.ecommercebytes.com/?p=230195 Amazon is giving fashion brands access to a tool to help customers determine the fit of apparel and shoes in an effort to reduce returns. The Fit Insights tool uses artificial intelligence and machine learning technology to help meet customer Read more]]> https://www.ecommercebytes.com/2023/10/26/paypal-sells-happy-returns-to-ups/ Thu, 26 Oct 2023 14:59:42 +0000 https://www.ecommercebytes.com/?p=230021 PayPal is selling its Happy Returns business to UPS, the companies announced on Wednesday. Happy Returns has taken credit for pioneering the box-free, in-person return process – it works with 800 merchants to offer their customers a returns portal and Read more]]> https://www.ecommercebytes.com/2023/10/04/uber-gets-in-on-ecommerce-product-returns/ https://www.ecommercebytes.com/2023/10/04/uber-gets-in-on-ecommerce-product-returns/#comments Wed, 04 Oct 2023 14:05:46 +0000 https://www.ecommercebytes.com/?p=229922 Uber launched a service to make it easier for buyers to return unwanted items ordered online. The move comes 9 months after DoorDash launched a similar service called Package Pickup. Uber said its new “Return a Package” feature lets customers Read more]]> https://www.ecommercebytes.com/2023/10/04/uber-gets-in-on-ecommerce-product-returns/feed/ 2 https://www.ecommercebytes.com/2023/03/28/amazon-warns-shoppers-of-frequently-returned-items-but-what-about-warnings-for-sellers/ https://www.ecommercebytes.com/2023/03/28/amazon-warns-shoppers-of-frequently-returned-items-but-what-about-warnings-for-sellers/#comments Wed, 29 Mar 2023 02:12:17 +0000 https://www.ecommercebytes.com/?p=229101 Amazon is adding a warning on certain product pages alerting shoppers they are “frequently returned” items. The Information broke the news on Monday, reporting that Amazon started issuing the warning in recent months in an effort to reduce returns. The Read more]]> https://www.ecommercebytes.com/2023/03/28/amazon-warns-shoppers-of-frequently-returned-items-but-what-about-warnings-for-sellers/feed/ 8 https://www.ecommercebytes.com/2023/03/27/walmart-expands-free-return-from-home-feature/ https://www.ecommercebytes.com/2023/03/27/walmart-expands-free-return-from-home-feature/#comments Mon, 27 Mar 2023 13:53:09 +0000 https://www.ecommercebytes.com/?p=229093 Walmart introduced a “Return Pickup from Home” feature in the fall for paid members of its Walmart+ program, and it continues to expand the offering to more members, making it easier for shoppers to return unwanted items. Walmart announced the Read more]]> https://www.ecommercebytes.com/2023/03/27/walmart-expands-free-return-from-home-feature/feed/ 1 https://www.ecommercebytes.com/2023/01/13/amazon-return-shipping-fee-policy-now-in-effect/ Sat, 14 Jan 2023 04:50:28 +0000 https://www.ecommercebytes.com/?p=228706 Amazon sellers will be responsible for paying for overage costs on returns beginning Saturday, January 14th. According to the new policy, if a shipping carrier assesses a correction charge on a customer return, sellers must now pay it. The policy Read more]]> https://www.ecommercebytes.com/2023/01/05/doordash-tries-to-profit-off-returns-with-package-pickup/ https://www.ecommercebytes.com/2023/01/05/doordash-tries-to-profit-off-returns-with-package-pickup/#comments Fri, 06 Jan 2023 04:48:47 +0000 https://www.ecommercebytes.com/?p=228668 Returns are painful for online sellers, but one company sees them as an opportunity. Delivery service DoorDash announced Package Pickup that caters to shoppers who can’t or don’t want to make a trip to the Post Office or UPS/FedEx to Read more]]> https://www.ecommercebytes.com/2023/01/05/doordash-tries-to-profit-off-returns-with-package-pickup/feed/ 3