eBay confirmed it’s making another change to Feedback, this time by requesting buyers rate the product for which they are leaving the seller feedback. As we noted on the EcommerceBytes Blog this morning, however, there are reports that buyers who’ve Read more
After a quarter of a century working for eBay, Brian Burke is departing the company on March 1, 2024. During his time at eBay, he worked on community engagement and seller standards, worked on Seller Updates, and was often the Read more
eBay said half of its users don’t know that feedback can only be left by those involved in a purchase, justifying why it added a new “Verified Purchase” designation to feedback. As we reported on February 2, eBay didn’t announce Read more
A week after eBay changed how it displayed feedback, the company confirmed the changes were intentional. As we reported on November 1st, sellers had been unable to find recent feedback and, they said, it made it appear they had not Read more
eBay encouraged sellers on Monday to use its Automatic Feedback feature, but 2 days later, sellers began reporting a glitch. When the feature is turned on, it is supposed to automatically give buyers positive feedback for their purchases. But sellers Read more
Is the eBay feedback system still relevant? We surveyed readers this month to find out. Seller feedback is an important consideration when making purchasing decisions on eBay, according to a majority of EcommerceBytes readers (80%) who took a recent survey. Read more
A tool that allowed online sellers to display feedback generated on eBay, Amazon, Etsy in one place is shutting down this weekend. We wrote about eRated.co’s widget two years ago, and in January it received a round of funding ($1.7 million) Read more
eBay made a change to one aspect of its feedback system that makes it more difficult for sellers to assess their actual or potential trading partners. UK sellers woke up to the change on Tuesday, with no announcement from eBay Read more
eBay is preparing to make a major change to its feedback feature – some users are seeing a new tab that allows them to search sellers’ feedback. A few users spotted the new feature as far back as March 28, Read more
eBay quietly rolled back on Tuesday an unpopular change it had made to its feedback system a year and a half ago. eBay had removed the dates indicating when feedback comments were left in August of 2014. At the time, Read more
