PayPal Experiences Technical Issues on Thursday (Resolved)

PayPal is experiencing technical issues that started Thursday morning and were ongoing as of this writing (Thursday afternoon).

DownDetector showed reports of problems coming in, and PayPal itself issued a notice showing it was a global issue that started at 10:18 am.

“We are experiencing an issue which may be affecting multiple products on the Production environment,” according to the alert, and said PayPal merchants might be encountering an elevated number of certain errors.

In addition, it wrote, “PayPal users may be experiencing “Sorry – your last action could not be completed” errors accessing the PayPal website (www.paypal.com) or when making a payment. Our technical teams are actively working towards resolving the issue.”

At 1:11 ET, PayPal issued the following update: “Our technical teams are continuing to work towards resolving the issue. We will provide an update as soon as we have more information.”

Given the description of the problem, it’s surprising there aren’t more reports of problems around the web.

Update 9/24/2020: PayPal called the issue resolved as of 1:59 pm.

Ina Steiner

Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.