PayPal Experiences Technical Issues on Monday

PayPal issued an alert that it’s experiencing technical issues impacting Express Checkout and Direct Credit Card processing. The incident began at 9:30 am Eastern, and the company issued the following notification at 10:26 am:

Initial Notification: Express Checkout and Direct Credit Card processing issue
Impacted Products/APIs: Payflow, Express Checkout, Online Checkout
Incident Start Time: Mon, 06 Jan 2020 14:30 GMT
Initial Notification:
Affected Regions: Global

We’re aware of an issue causing intermittent processing failures through Express Checkout and Direct Credit Card. Users may experience error messages stating Failed to connect to host Input Server Uri = https://payflowpro.paypal.com:443 or Invalid Response from PayPal Express Checkout.

Technical teams are investigating and working to restore service as quickly as possible.
Mon, 06 Jan 2020 15:26 GMT

You can find more information on the PayPal-Status.com website.

At 3:13 pm, a frustrated seller tweeted asking for an ETA on a fix for Express Checkout – “It’s been hours and our sales are hurting badly,” she wrote.

Update 1/6/2020: PayPal deemed the incident resolves at 2:57 pm Eastern.

Ina Steiner

Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.