https://www.ecommercebytes.com/tag/ebay-customer-service/ Ecommerce Industry News Wed, 06 Mar 2024 16:27:44 +0000 en-US hourly 1 https://wordpress.org/?v=6.5.3 https://www.ecommercebytes.com/wp-content/uploads/2017/06/EB_site_icon-150x150.gif https://www.ecommercebytes.com/tag/ebay-customer-service/ 32 32 https://www.ecommercebytes.com/2024/03/06/ebay-brings-privacy-policy-in-line-with-its-ai-practices/ Wed, 06 Mar 2024 16:27:44 +0000 https://www.ecommercebytes.com/?p=230497 eBay is adding a section to its privacy policy next month to bring customers up to speed on how it uses Artificial Intelligence (AI). The new User Privacy Notice goes into effect on April 8, 2024, and includes some other Read more]]> https://www.ecommercebytes.com/2021/07/10/how-to-get-customer-service-from-ebay/ https://www.ecommercebytes.com/2021/07/10/how-to-get-customer-service-from-ebay/#comments Sat, 10 Jul 2021 14:56:46 +0000 https://www.ecommercebytes.com/?p=18819 During the pandemic, eBay warned users of customer service delays and encouraged them to use its online resources and community boards instead. With over a year to adjust, and now allowing employees to return to the office, eBay posted information Read more]]> https://www.ecommercebytes.com/2021/07/10/how-to-get-customer-service-from-ebay/feed/ 2 https://www.ecommercebytes.com/2021/02/24/ebay-seller-update-vertical-platform-strategy-faster-payouts/ https://www.ecommercebytes.com/2021/02/24/ebay-seller-update-vertical-platform-strategy-faster-payouts/#comments Thu, 25 Feb 2021 02:21:18 +0000 https://www.ecommercebytes.com/?p=17769 “It’s not about categories, it’s about vertical platforms that scale,” eBay told sellers during its February Seller Check-in, which was conducted over Zoom with over 900 people in attendance. Jordan Sweetnam, Senior Vice President and General Manager for eBay’s North Read more]]> https://www.ecommercebytes.com/2021/02/24/ebay-seller-update-vertical-platform-strategy-faster-payouts/feed/ 6 https://www.ecommercebytes.com/2020/03/18/ebay-warns-of-customer-service-delays/ Wed, 18 Mar 2020 21:18:09 +0000 https://www.ecommercebytes.com/?p=15689 eBay warned users to expect customer service delays due to the coronavirus as it suspends phone support in some areas and transitions some staff to work from home. eBay announcement follows: Following guidance from local health authorities, we are currently Read more]]> https://www.ecommercebytes.com/2018/09/20/ebays-answer-to-customer-service-have-reps-work-from-home/ https://www.ecommercebytes.com/2018/09/20/ebays-answer-to-customer-service-have-reps-work-from-home/#comments Thu, 20 Sep 2018 16:01:04 +0000 http://www.ecommercebytes.com/?p=11308 eBay is hiring customer service representatives who can work from home, including 120 positions in the US. eBay launched the program, called eBay@Home, in Ireland in 2017 and also has a work-from-home program for its StubHub ticketing marketplace. eBay will Read more]]> https://www.ecommercebytes.com/2018/09/20/ebays-answer-to-customer-service-have-reps-work-from-home/feed/ 14 https://www.ecommercebytes.com/2016/09/02/ebay-promotes-white-glove-customer-service/ Sat, 03 Sep 2016 00:50:56 +0000 http://www.ecommercebytes.com/?p=1465 Read more]]> https://www.ecommercebytes.com/2015/08/19/head-ebay-customer-service-says-dont-expect-happiness/ Wed, 19 Aug 2015 14:42:12 +0000 http://www.ecommercebytes.com/?p=3655 Read more]]>