Amazon Instructs Sellers on Vacation Settings 3 Days before Christmas

Amazon provided sellers with instructions on vacation settings – 3 days before Christmas Day. “If you’re taking time off over the holiday season, or planning to work on public holidays, we recommend these simple steps to protect your seller-fulfilled order performance metrics,” Amazon wrote in a post on Friday, December 22nd.

Amazon included advice for keeping up with customer inquiries while away for the holidays: pay to use its service called “Customer Service by Amazon”:

“If you’re unable to respond to customers, you can enable Customer Service by Amazon. It’s a paid program where Amazon takes care of customer service on your behalf for your self-fulfilled orders. Our team will answer any inquiries from your customers directly, 24/7, via phone, chat, or email.”

Amazon had formally launched the service in the summer of 2021.

In Friday’s announcement, Amazon also noted its Account Health Support would be closed on December 25th and January 1st.

Ina Steiner

Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.