eBay told sellers in Ireland and the UK that it would protect their accounts from any negative consequences of delayed mail resulting from a postal strike in Ireland. But it may be unlikely to do the same when packages are Read more
eBay changed its feedback system by adding a new component about delivery performance, but it failed to tell sellers if it will use the information collected to reward or penalize their standings, nor did eBay respond to our inquiries. A Read more
eBay’s new CEO Devin Wenig wants to make changes to fundamental areas of the marketplace. One such change that has begun rolling out involves eBay’s sacred cow, the feedback system, and EcommerceBytes is polling sellers to see what they think. Read more
eBay is testing a change to the feedback system by introducing a new question, and sellers who’ve seen it are not too pleased. eBay confirmed in early May it was running tests of its feedback system after reports surfaced that Read more
Some sellers who learned of eBay’s latest plans to make changes to the feedback system said they hoped eBay would reinstate their ability to leave negative or neutral feedback for buyers. But an eBay manager has made it clear that Read more
eBay confirmed it is running tests of its feedback system after some sellers reported the marketplace was hiding seller feedback on listing pages. eBay spokesperson Karen Crocker Snell confirmed the tests and said the company would use the results to Read more
eBay has some major changes queued up that will impact sellers. On Friday, a top executive revealed to shareholders that eBay would be rolling out a new feedback system. And the same day, it sent an email to sellers informing Read more
Many sellers believe that if a buyer revises their feedback from a negative or neutral to a positive, it should no longer count as a defect against their account. But earlier this year as part of the Spring Seller Update, Read more
Five months after acknowledging the importance of transparency in its feedback system, eBay has made another change that actually reduces it by removing the date and time stamp on users’ feedback pages. The change suddenly appeared on users’ feedback pages Read more
eBay users are unable to leave feedback for their trading partners. Some sellers have taken to the eBay discussion boards and the Ecommerce EKG board to report the problem. In a bit of poor timing, eBay chose the very time Read more
