Amazon is now showing certain US customers snippets of product reviews when shopping certain categories on a mobile device, it announced on Monday. But is it too good to be true? Is Artificial Intelligence capable of ingesting all product reviews Read more
Artificial intelligence (AI) has invaded Amazon product reviews. How can that be so, since real human customers leave the reviews? Someone spotted a new section on some product pages that provides an AI-generated summary of the item’s reviews with a Read more
An Amazon seller was accused of “review hijacking” and will pay the government $600,000 in fines, according to the Federal Trade Commission (FTC). But the seller wasn’t hijacking another seller’s reviews – it was allegedly hijacking reviews left by its Read more
What if you could talk to buyers who leave your product a less-than-stellar review? Amazon UK announced today that brands can do just that. The announcement, titled, “Address critical reviews with the Contact Customer feature,” explains the new feature helps Read more
Amazon will now allow certain sellers reach out to buyers who’ve left less-than-stellar reviews, but according to many of the sellers discussing the new feature, it’s far too restrictive. The biggest limitation: only brand owners can use it. Another significant Read more
Marketplace Pulse reported today that Amazon suspended hundreds of top Chinese sellers over the past 2 months. The blog compiled a list of nearly 300 individual seller accounts that it said had offered dozens of previously best-selling items. Marketplace Pulse Read more
Some sellers couldn’t help feeling some Schadenfreude after one of Amazon’s own products was impacted by an alleged fake-review scam. A seller shared screenshots of listings by a seller of “posture correctors” that were displaying reviews that had actually been Read more
