Walmart Marketplace added new functionality so online merchants can choose to have the retailer simply keep their returns rather than ship them back. The “Keep It” rule means that when customers initiate returns – including in Walmart Stores – the Read more
The USPS called customer returns an important source of growth for its package business in a post on its website for employees, and it said they could support its efforts to grow its returns business through timely and accurate scanning, Read more
Imagine ordering an item from a seller in the US, but only having the option to return it to a foreign address. In many cases, that would make the item “unreturnable” due to the high cost of international shipping. But Read more
Amazon is giving fashion brands access to a tool to help customers determine the fit of apparel and shoes in an effort to reduce returns. The Fit Insights tool uses artificial intelligence and machine learning technology to help meet customer Read more
PayPal is selling its Happy Returns business to UPS, the companies announced on Wednesday. Happy Returns has taken credit for pioneering the box-free, in-person return process – it works with 800 merchants to offer their customers a returns portal and Read more
Uber launched a service to make it easier for buyers to return unwanted items ordered online. The move comes 9 months after DoorDash launched a similar service called Package Pickup. Uber said its new “Return a Package” feature lets customers Read more
Amazon is adding a warning on certain product pages alerting shoppers they are “frequently returned” items. The Information broke the news on Monday, reporting that Amazon started issuing the warning in recent months in an effort to reduce returns. The Read more
Walmart introduced a “Return Pickup from Home” feature in the fall for paid members of its Walmart+ program, and it continues to expand the offering to more members, making it easier for shoppers to return unwanted items. Walmart announced the Read more
Amazon sellers will be responsible for paying for overage costs on returns beginning Saturday, January 14th. According to the new policy, if a shipping carrier assesses a correction charge on a customer return, sellers must now pay it. The policy Read more
Returns are painful for online sellers, but one company sees them as an opportunity. Delivery service DoorDash announced Package Pickup that caters to shoppers who can’t or don’t want to make a trip to the Post Office or UPS/FedEx to Read more
