The USPS called customer returns an important source of growth for its package business in a post on its website for employees, and it said they could support its efforts to grow its returns business through timely and accurate scanning, which helps both customers and merchants track return packages.
“Scanning is of the utmost importance,” John Samuels III was quoted as saying in a post on the USPS Link newsletter on January 9, 2024. The USPS Shipping and Commerce Product Management Specialist said, “We can’t emphasize that enough.”
The Postal Service quoted a statistic from Optoro that said holiday product returns are expected to increase 28% more than last year. “We want to be the only choice for customers who have merchandise they want to return,” said Catherine R. Knox, Shipping and Commerce Product Management Director.
The article pointed to several ways the USPS made it easier to return goods, including Click-N-Ship, which allows consumers to print shipping labels online, and USPS Label Delivery, which delivers return and outbound labels to both residential and business addresses.
Customers can also visit a Post Office full-service retail window or self-service kiosk to print return labels using QR codes, it noted.
“To further help consumers with their returns, USPS offers complimentary packaging and Package Pickup, as well as shipping products such as Priority Mail Returns, Priority Mail Express Returns and USPS Ground Advantage Returns, which each include $100 worth of insurance.
“To help merchants, USPS offers a universal shipping permit that covers Parcel Return Service, USPS Returns and outbound products.
“The Postal Service also makes it easy for merchants to obtain return shipping labels that can be included with a customer’s order.”
