Etsy sellers received disbursements on Monday for sales they had made but the deposits were quickly reversed, unaccountably. The timing was bad, as April 15 was also the deadline for sellers to file taxes.
Compounding the problem was that some Etsy customer service representatives told sellers the problem was due to the sellers’ banks, when in fact it was a problem on Etsy’s end. As “eastofoz” wrote, “It happened in both of my shops too. I am doing an online chat with them right now & being told that it’s a problem with my bank. They really need to get their story straight!”
An Etsy moderator responded to reports, writing the following in a thread about the issue:
“Thanks for your patience as we investigated this issue. Earlier today (April 15), some deposits that were issued to US-based sellers were reversed due to an issue with our payments partner; this issue is resolved and deposits are on their way to impacted sellers. We apologize for any confusion or inconvenience this may have caused.”
Many sellers who wrote they had been impacted reported that they successfully received a second deposit.
“eileenb58” wrote, “Yes. Saw the deposit go through. Then I packed more orders for tomorrow. Now I see the first one was returned and there is another one that went through which is significantly less due to all the labels I created. No Message from them as to what is going on. Not that it surprises me!”
Today’s problem, while troublesome, could have been worse – there have been cases where disbursement failures have not been fixed so quickly.
