As of this weekend, eBay is no longer using negative feedback or DSRs to evaluate a seller’s performance. The change, announced last September, took effect on February 20, 2016. Avoiding claims, cancelled orders, and late shipping is now key to Read more
With the clock ticking, eBay reminded sellers of new seller performance standards that are taking effect and fielded a question-and-answer session on its discussion boards on Thursday. On sellers’ minds are shipping tracking issues, delivery deadlines, and returns, On February Read more
eBay is making changes to delivery estimates that has some sellers scratching their heads. The change impacts a seller-performance metric that will take on new importance in the New Year and is one of several changes around shipping that eBay Read more
eBay issued an announcement on Thursday to warn sellers to check their dashboards to get a preview of new seller standards that are rolling out February 20, 2016, writing, “A preview of your performance is now available in your seller dashboard.” When Read more
eBay is making significant changes to its Seller Performance Standards as part of its Fall Seller Update, which it will announce later today. eBay will judge sellers on two key metrics: defect rate and on-time shipping – and it’s changing Read more
Laura Chambers, Vice President of eBay’s Global Customer Trust, said she’s heard from sellers that there are several elements of its seller performance standards program that aren’t working, and eBay will be making changes to fix those areas as part Read more
eBay is launching a new defect report in July, it told sellers in an email this week. And for the first time, sellers will be able to view which defects eBay has removed. A year ago eBay first introduced the Read more
eBay sellers routinely keep an eye on potential issues regarding their shipments in order to avoid any potential “defect rate” problems. A high enough defect rate could result in punitive action from eBay against a seller. Sentiment against the defect rate Read more
Many sellers believe that if a buyer revises their feedback from a negative or neutral to a positive, it should no longer count as a defect against their account. But earlier this year as part of the Spring Seller Update, Read more
We’ve been hearing a lot of angst from eBay sellers about under which circumstances product returns result in defects for the seller. eBay instituted a defect policy in August somewhat similar to Amazon ODR (Order Defect Rate), and sellers are concerned that Read more
